I have ONLY purchased the eBook 
I have a textbook with an eBook Access Code inside that has NEVER BEEN USED:
I’ve only purchased the eBook — where can I find my eCode?

Once you have purchased an eBook from us, you will receive an email with your eBook Access Code. If you can’t find the email in your inbox, please check your junk or spam folders

My textbook has a digital component — where can I find my eCode?

Most publishers print the eBook Access Code inside the front or back cover of the textbook, or enclose it within a pocket inside the back cover. 

How do I activate my eBook?

Once you have your eBook Access Code, you can activate your eBook on the publisher’s website.

You can access each publisher’s eCode activation portal below:

I have a physical textbook with a USED eCode printed inside that needs to be REACTIVATED:

How do I reactivate the USED eCode printed inside my secondhand textbook?

Some publishers will allow you to reactivate a printed eBook Access Code that has already been used by entering a Reactivation Code. This is a separate product, and will be emailed to you once purchased.

The eCode reactivation procedure depends on the publisher, but you will need both the printed used eBook Access Code and your new Reactivation Code.

Follow the instructions provided by the publisher’s eCode activation portal, or in the email containing your Reactivation Code.

How do I purchase a Reactivation Code from T's Textbooks?If you have purchased a secondhand textbook with a digital component from us, eBook access will be included unless specified (either by you or in the product description). If a Reactivation Code is needed, it will be emailed by our automated system.

If you need a reactivation code for a textbook you already have (e.g. passed down from an older sibling/student), please purchase one on our website via the links below. Please confirm that your eCode has been used and that you have not already been emailed a Reactivation Code by us before purchase.

Cambridge Reactivation Codes: CambridgeMATHS
Jacaranda Reactivation Codes: Active Outcomes (7-10 PDHPE), Business Studies in Action, Core Science, Geoactive, Maths Quest, New Concepts in Commerce, Outcomes (11-12 PDHPE), Jacaranda Physics, Retroactive (History 7-10)
Matilda Reactivation Codes: Geoworld, Good Science, Macmillan Global Atlas
Pearson Reactivation Codes: Australian Signpost Maths, Ecco! (Italian), Global Interactions, iiTomo (Japanese), Jinbu (Chinese), New Senior Mathematics, Pearson Biology, Pearson Chemistry, Pearson English, Pearson Geography, Pearson History, Pearson Maths, Pearson Physics, Pearson Science (7-10), Quoi de neuf? (French)

How can I check if the eCode inside my secondhand book has been used?

Publishers can check the eCode inside your secondhand book and let you know if it has been activated. Some publishers provide an eCode check portal which you can access below:

I’ve ordered an online subscription — how do I access it?

Online subscriptions are set up automatically once we have the student’s full name and student email address. The publisher(s) will directly provide the student with instructions on how to access their online subscription(s) via their school email. Online subscription access is usually not provided until after the start of term 1.

If you have not yet supplied us with the student’s school email address, please do so ASAP.